Return and Refund Policy

Last updated: September 18, 2026

We want you to be happy with your TmommaBee purchase. Because we sell personal-care products, we can't accept returns for some items for health and hygiene reasons.

Return Eligibility

You may request a return within 30 days of delivery.

To qualify for a return, an item must be:

• Unused and unopened
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

Please contact TmommaBee before sending a return. We may not accept products returned without prior approval.

Because TmommaBee products do not have protective seals, we will evaluate the product and packaging when the return is received. Items showing signs of use, sampling, tampering, or alteration cannot be refunded.

Non-Returnable Products

For health, hygiene, and safety reasons, we cannot accept returns of:

• Products that have been opened, used, sampled, or altered
• Products showing signs of wear, contamination, or damage after delivery
• Personalized or customized products
• Customized celebration bundles or event favors
• Gift cards
• Clearance or final-sale products

Please review your fragrance choices, ingredients, personalization, and order details carefully before purchasing.

Fragrance Experience and Body Chemistry

Fragrances can smell different from person to person. Natural skin oils, body chemistry, medications, hormones, and other factors can affect how a scent develops after application.

If a fragrance changes unexpectedly or smells unpleasant on your skin, please contact TmommaBee within 7 days of delivery. Include your order number and tell us what happened so we can discuss your experience with you.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If an item is damaged, defective, leaking, or different from what you ordered, contact TmommaBee within 7 days of delivery. Include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

If approved, we will arrange an appropriate replacement or refund at no additional cost.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service. TmommaBee is not responsible for returns lost or damaged in transit.

Refunds

We will notify you after receiving and inspecting your return.

If the return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Exchanges

We do not offer direct exchanges. If eligible, you may return an unopened product and place a new order for your preferred item.

Order Changes and Cancellations

Please contact TmommaBee as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after preparation has started, especially for customized products. Orders that have already shipped cannot be canceled.

Contact Us

For questions about shipping, returns, or refunds, contact TmommaBee using the contact information provided on our website. Please include your name and order number so we can assist you promptly.